Emotions and service in the digital age

Advances in digital technology have ushered us into what is referred to as industry 4.0 or the digital age. With it come opportunities to improve the methodologies we use to research and analyse emotions, to help people manage their emotions, as well as develop their socio-emotional skills. Industry...

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Bibliographic Details
Other Authors: Härtel, Charmine E. J., 1959- (Editor) 
Zerbe, W. J., 1956- (Editor) 
Ashkanasy, Neal M., 1945- (Editor) 
Corporate Author: Emerald Insight (online služba) (Distributor) 
Format: eBook
Language:English
Published: Bingley : Emerald Publishing, 2020
Series:Research on emotion in organizations
Genre/form:sborníky
elektronické knihy
ISBN:978-1-83909-261-9
978-1-83909-259-6
978-1-83909-260-2
Subjects:
Online Access:Plný text
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Table of Contents:
  • Introduction: Emotions and Service in the Digital Age
  • Part I: The digital age
  • Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners
  • Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities
  • Chapter 3: The evolution is now: service robots, behavioural bias and emotions
  • Part II: Adapting to the digital age
  • Chapter 4: Focusing on the human element: effective coaching in the digital age
  • Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management
  • Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships
  • Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data
  • Part III: Emotions and care in the digital age
  • Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors
  • Chapter 9: Rough winds? Emotional climate following acquisitions
  • Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach
  • Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry
  • Chapter 12: Family business social responsibility. Is CSR different in family firms?