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Zero outage : putting ICT quality first in the digital era

"This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from en...

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Hlavní autor: Kasulke, Stephan (Autor)
Další autoři: Bensch, Jasmin (Autor)
Abolhassan, Ferri (Autor úvodu atd.)
Korporace: SpringerLink (online služba) (Distributor) 
Médium: E-kniha
Jazyk:angličtina
Vydáno: [Cham] Switzerland : Springer, 2017
Edice:Management for professionals
Žánr/forma:elektronické knihy
monografie
ISBN:978-3-319-53739-9
978-3-319-53738-2
9783319537382
Témata:
On-line přístup:Plný text
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Obálka
Obsah:
  • Introduction - Zero Outage as a Guiding Principle for IT
  • Different Perspectives on Quality
  • ISO, ITIL & Co - A Baseline and Orientation How To
  • Focus on Quality - Trends and Realities of Business
  • Building a Solid Foundation: The Four Comerstones of Quality Management
  • Quality in the Organization: From Individual Functions to a Zero Outage Organization
  • Operational Quality: Zero Outage Ensures Reliability and Sustainability
  • The Zero Outage Quality Roadmap: Ensuring Quality Step by Step
  • Quality in Projects: Achieving Success through Standards and Transparency
  • From Customer Perspective to Customer Satisfaction
  • The Challenge of Statutory Regulations
  • Ensuring Maximum Security
  • Business Continuity Management: Managing Crises Successfully
  • Partners and Supplier Management: Achieving Success Together
  • Initiating and Growing a Zero Outage Culture
  • Summary.