Zero Outage : Putting ICT Quality First in the Digital Era

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to e...

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Main Authors: Kasulke, Stephan (Author), Bensch, Jasmin (Author)
Corporate Author: SpringerLink (online služba)
Format: eBook
Language:English
Published: Cham : Springer International Publishing, 2017
Series:Management for Professionals
Genre/form:elektronické knihy
ISBN:978-3-319-53739-9
9783319537382
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