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Service operations management

"Service operations management, 5th edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...

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Bibliographic Details
Main Author: Johnston, Robert, 1953- (Author) 
Other Authors: Shulver, Michael (Author) 
Slack, Nigel (Author) 
Clark, Graham, 1949- (Author) 
Format: Book
Language:English
Published: Harlow, England : Pearson Education Limited, 2021
Genre/form:učebnice
ISBN:978-1-292-06446-8
978-1-292-09802-9
978-1-292-09805-0
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Cover Image
Status Sublibrary Description Location LCC Call number Old Call number
Regular loan NTK collection 6th floor, shelf 6A/208 HD9980 .5 .J64 2021 B 20243